Retractable Banners

Echo Retractable Banners

In the fast-paced, competitive world of business, making a strong impression is key to success. The first interaction potential customers have with your brand often determines their overall perception, influencing their decision to engage with your products or services. That’s why you need our Retractable Banners.

Our retractable banners are an excellent marketing tool, perfect for trade shows, expos, conferences, or any promotional events. Not only do they convey essential information about the brand, but they also create a visually striking and professional image, captivating audience attention from across crowded rooms.

High-Quality Materials for Superior Durability

Each banner is crafted from robust, high-quality materials designed to withstand multiple uses. They are tear-resistant, ensuring durability and a long lifespan. The high-resolution printing guarantees vibrant colors and crystal clear text, ensuring that your message is both attractive and easily readable, even from a distance.

Easy Setup and Transportation

Our Premium Retractable Banners have a user-friendly design, which allows you to set up your display within minutes. The retractable feature ensures they can be packed away neatly and efficiently, making transportation and storage a breeze. The sturdy, yet lightweight aluminum base comes with a free carrying case, providing a practical solution for marketers on the go.

Cost-Effective Advertising

Our retractable banners are an affordable solution for businesses looking to maximize their marketing potential without breaking the bank. These banners provide a great return on investment, as they can be used repeatedly across various events, making them a cost-effective way to get your message across.

Time To Stand Out

In the crowded marketplace, a visually striking, well-placed banner can make all the difference. When designed effectively, banners can quickly communicate what your business is about, attract potential customers, and create memorable impressions. Retractable Banners are the must-have marketing tool. Elevate your presence, and experience the difference it makes in your marketing and advertising endeavors.

Shipping Policy

Shipping Policy

Last Updated: December 27, 2023

1. Shipping Methods

We offer a variety of shipping methods to ensure that you receive your order as quickly and cost-effectively as possible. The available shipping methods, along with estimated delivery times and associated costs, will be displayed during the checkout process. We do not always adhere to the exact shipment requested during checkout for a variety of reasons. For example we may choose another shipping method that is similar but provides better delivery.

2. Processing Time

Typically all shipments will be sent on the next business day. Our team works diligently to ensure your order is carefully packed and prepared for shipping. However, we may have exceptions to this during especially busy seasons of the year. We do our best to inform you of any shipment delays that are within our control.

We do occasionally allow customers to place backorders for items. When an item is on backorder will do our best to alert you to stock situation and projected shipment date during the purchasing process. All shipment dates are projections and can change for a variety of reasons. If your item is going to be delayed we will make every effort to inform you as soon as possible.

3. Shipping Rates

Shipping costs are calculated based on the weight, size, and destination of your order. To estimate shipping costs, please add the desired items to your cart and proceed to the checkout page, where you will find the shipping cost breakdown.

4. Domestic Shipping (within United States)

We offer domestic shipping within United States. Estimated delivery times for domestic shipments are typically 2-5 business days after the order has been processed. Please note that these times may vary depending on the shipping method selected during checkout. Hawaii and Alaska will have longer shipping timeframes.

5. International Shipping

We also offer international shipping to select countries. Estimated delivery times for international shipments vary depending on the destination and the chosen shipping method. Additional customs fees, import duties, taxes, and other charges may apply, depending on the recipient's country of residence. Please note that we are not responsible for any customs-related delays or charges.

We will do our best to calculate customs fees during the checkout process and pass those along to you. This is an effort to streamline the international shipping by prepaying customs and duties. These are projected fees and we cannot guarantee there will not be additional customs charges that you will be responsible for.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment by clicking on the provided tracking link.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the respective shipping carrier to initiate an investigation. We will assist you in any way we can to help resolve the issue.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete. We will not be held responsible for shipments that are delayed or returned due to incorrect or incomplete addresses provided by the customer.

9. Shipping Delays

While we make every effort to meet estimated delivery times, we cannot guarantee delivery dates. Unforeseen circumstances, weather events, holidays, and other factors beyond our control may cause shipping delays.

10. Returns Due to Shipping Issues

If your order is returned to us due to shipping issues (e.g., incorrect address, undeliverable, refused, unclaimed), we will contact you to arrange for reshipment. Additional shipping charges may apply.

11. Contact Us

If you have any questions or concerns about our shipping policy or your specific order, please contact our customer support team at support@echowater.com or call +1 (855) 737-1114

Refund Policy

Echo Return Policy

Thank you for choosing to shop with Echo! If you are not completely satisfied with your purchase, you have 60 days after receiving your item to request a return or an exchange.

Please submit your return or exchange here.

If you purchased re:do at checkout for $4.98, your return shipping will be free
If you did not purchase re:do at checkout, you will be responsible for return shipping.

Instant Exchanges- If you opt for an instant exchange, your exchange order will be created immediately. Please note if your item is required to be returned back to us and you fail to do so before the label expires (after 28 days), you will be charged for the exchange.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned.

Water filters;
Gift Cards;
Items Marked "Sale Final" or "Closeout";
Custom products (such as special orders or personalized items).
Re:do is non-refundable

Please get in touch if you have questions or concerns about your specific item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, while we process refunds within 10 business days, your bank or credit card issuer may take additional time to reflect the refund in your account.

If more than 15 business days have passed since we’ve approved your return, please contact us

https://support.echowater.com
support@echowater.com
+1 (855) 737-1114

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

EU customers wishing to exercise their 14-day cooling-off right should contact us at the details provided above to initiate the return.

WHAT IF THERE WAS A PROBLEM WITH MY ORDER?

If you run into an issue upon delivery (you never received your item, item arrived damaged/defective, or the wrong product was delivered), please let us know by filing a claim here so we can make it right! If you purchased through a 3rd party retailer and need to file a claim, you can do so here.

Please keep in mind that claims need to be submitted within 2 weeks of receiving your item
If your item says “delivered” and has not arrived, please wait 3 business days before filing a claim as we have seen packages show up within this timeframe.
Lost in transit packages are considered when there has not been tracking updates for more than 7 business days

Once submitted, we will review your claim and get back to you within 1 business day

WE DO NOT COVER

Missing parcels or redelivery fees due to invalid / incorrect address information provided by you
Delays in transit
Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods (ex. Holidays).
International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.
Items that are returned to us for a refund or exchange that are in an unsellable condition
If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
If you are unsatisfied with your product, Echo Shipping Protection is not a product replacement plan. Rather, please request a return / exchange within our 30-day return period.

WHAT IF I DID NOT PURCHASE RE:DO?

Please know that Echo strives to address all concerns! In this instance, If you did not purchase re:do, we will ask you to do a few extra tasks on your end to begin an investigation. Steps will include, but are not limited to:

File a claim with the carrier
Provide Echo with the claim number
Echo will review claim and approve / deny

If you have any questions or concerns, please reach out to the Customer Service team through email at support@echowater.com or by Calling +1 (855) 737 1114 (ext 1).

Cancellation / Return / Exchange Policy