Echo H2 Parts
$0 – $600
Shipping Policy
Shipping Policy
Last Updated: December 27, 2023
1. Shipping Methods
We offer a variety of shipping methods to ensure that you receive your order as quickly and cost-effectively as possible. The available shipping methods, along with estimated delivery times and associated costs, will be displayed during the checkout process. We do not always adhere to the exact shipment requested during checkout for a variety of reasons. For example we may choose another shipping method that is similar but provides better delivery.
2. Processing Time
Typically all shipments will be sent on the next business day. Our team works diligently to ensure your order is carefully packed and prepared for shipping. However, we may have exceptions to this during especially busy seasons of the year. We do our best to inform you of any shipment delays that are within our control.
We do occasionally allow customers to place backorders for items. When an item is on backorder will do our best to alert you to stock situation and projected shipment date during the purchasing process. All shipment dates are projections and can change for a variety of reasons. If your item is going to be delayed we will make every effort to inform you as soon as possible.
3. Shipping Rates
Shipping costs are calculated based on the weight, size, and destination of your order. To estimate shipping costs, please add the desired items to your cart and proceed to the checkout page, where you will find the shipping cost breakdown.
4. Domestic Shipping (within United States)
We offer domestic shipping within United States. Estimated delivery times for domestic shipments are typically 2-5 business days after the order has been processed. Please note that these times may vary depending on the shipping method selected during checkout. Hawaii and Alaska will have longer shipping timeframes.
5. International Shipping
We also offer international shipping to select countries. Estimated delivery times for international shipments vary depending on the destination and the chosen shipping method. Additional customs fees, import duties, taxes, and other charges may apply, depending on the recipient's country of residence. Please note that we are not responsible for any customs-related delays or charges.
We will do our best to calculate customs fees during the checkout process and pass those along to you. This is an effort to streamline the international shipping by prepaying customs and duties. These are projected fees and we cannot guarantee there will not be additional customs charges that you will be responsible for.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment by clicking on the provided tracking link.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the respective shipping carrier to initiate an investigation. We will assist you in any way we can to help resolve the issue.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete. We will not be held responsible for shipments that are delayed or returned due to incorrect or incomplete addresses provided by the customer.
9. Shipping Delays
While we make every effort to meet estimated delivery times, we cannot guarantee delivery dates. Unforeseen circumstances, weather events, holidays, and other factors beyond our control may cause shipping delays.
10. Returns Due to Shipping Issues
If your order is returned to us due to shipping issues (e.g., incorrect address, undeliverable, refused, unclaimed), we will contact you to arrange for reshipment. Additional shipping charges may apply.
11. Contact Us
If you have any questions or concerns about our shipping policy or your specific order, please contact our customer support team at support@echowater.com or call +1 (855) 737-1114
Refund Policy
Echo Return Policy
Thank you for choosing to shop with Echo! If you are not completely satisfied with your purchase, you have 60 days after receiving your item to request a return or an exchange.
Please submit your return or exchange here.
- If you purchased re:do at checkout for $4.98, your return shipping will be free
- If you did not purchase re:do at checkout, you will be responsible for return shipping.
Instant Exchanges- If you opt for an instant exchange, your exchange order will be created immediately. Please note if your item is required to be returned back to us and you fail to do so before the label expires (after 28 days), you will be charged for the exchange.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned.
- Water filters;
- Gift Cards;
- Items Marked "Sale Final" or "Closeout";
- Custom products (such as special orders or personalized items).
- Re:do is non-refundable
Please get in touch if you have questions or concerns about your specific item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, while we process refunds within 10 business days, your bank or credit card issuer may take additional time to reflect the refund in your account.
If more than 15 business days have passed since we’ve approved your return, please contact us
- https://support.echowater.com
- support@echowater.com
- +1 (855) 737-1114
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
EU customers wishing to exercise their 14-day cooling-off right should contact us at the details provided above to initiate the return.
WHAT IF THERE WAS A PROBLEM WITH MY ORDER?
If you run into an issue upon delivery (you never received your item, item arrived damaged/defective, or the wrong product was delivered), please let us know by filing a claim here so we can make it right! If you purchased through a 3rd party retailer and need to file a claim, you can do so here.
- Please keep in mind that claims need to be submitted within 2 weeks of receiving your item
- If your item says “delivered” and has not arrived, please wait 3 business days before filing a claim as we have seen packages show up within this timeframe.
- Lost in transit packages are considered when there has not been tracking updates for more than 7 business days
Once submitted, we will review your claim and get back to you within 1 business day
WE DO NOT COVER
- Missing parcels or redelivery fees due to invalid / incorrect address information provided by you
- Delays in transit
- Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods (ex. Holidays).
- International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.
- Items that are returned to us for a refund or exchange that are in an unsellable condition
- If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
- If you are unsatisfied with your product, Echo Shipping Protection is not a product replacement plan. Rather, please request a return / exchange within our 30-day return period.
WHAT IF I DID NOT PURCHASE RE:DO?
Please know that Echo strives to address all concerns! In this instance, If you did not purchase re:do, we will ask you to do a few extra tasks on your end to begin an investigation. Steps will include, but are not limited to:
- File a claim with the carrier
- Provide Echo with the claim number
- Echo will review claim and approve / deny
If you have any questions or concerns, please reach out to the Customer Service team through email at support@echowater.com or by Calling +1 (855) 737 1114 (ext 1).
Cancellation / Return / Exchange Policy
Echo Return Policy
Thank you for choosing to shop with Echo! If you are not completely satisfied with your purchase, you have 60 days after receiving your item to request a return or an exchange.
Please submit your return or exchange here.
- If you purchased re:do at checkout for $4.98, your return shipping will be free
- If you did not purchase re:do at checkout, you will be responsible for return shipping.
Instant Exchanges- If you opt for an instant exchange, your exchange order will be created immediately. Please note if your item is required to be returned back to us and you fail to do so before the label expires (after 28 days), you will be charged for the exchange.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned.
- Water filters;
- Gift Cards;
- Items Marked "Sale Final" or "Closeout";
- Custom products (such as special orders or personalized items).
- Re:do is non-refundable
Please get in touch if you have questions or concerns about your specific item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, while we process refunds within 10 business days, your bank or credit card issuer may take additional time to reflect the refund in your account.
If more than 15 business days have passed since we’ve approved your return, please contact us
- https://support.echowater.com
- support@echowater.com
- +1 (855) 737-1114
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
EU customers wishing to exercise their 14-day cooling-off right should contact us at the details provided above to initiate the return.
WHAT IF THERE WAS A PROBLEM WITH MY ORDER?
If you run into an issue upon delivery (you never received your item, item arrived damaged/defective, or the wrong product was delivered), please let us know by filing a claim here so we can make it right! If you purchased through a 3rd party retailer and need to file a claim, you can do so here.
- Please keep in mind that claims need to be submitted within 2 weeks of receiving your item
- If your item says “delivered” and has not arrived, please wait 3 business days before filing a claim as we have seen packages show up within this timeframe.
- Lost in transit packages are considered when there has not been tracking updates for more than 7 business days
Once submitted, we will review your claim and get back to you within 1 business day
WE DO NOT COVER
- Missing parcels or redelivery fees due to invalid / incorrect address information provided by you
- Delays in transit
- Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods (ex. Holidays).
- International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.
- Items that are returned to us for a refund or exchange that are in an unsellable condition
- If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
- If you are unsatisfied with your product, Echo Shipping Protection is not a product replacement plan. Rather, please request a return / exchange within our 30-day return period.
WHAT IF I DID NOT PURCHASE RE:DO?
Please know that Echo strives to address all concerns! In this instance, If you did not purchase re:do, we will ask you to do a few extra tasks on your end to begin an investigation. Steps will include, but are not limited to:
- File a claim with the carrier
- Provide Echo with the claim number
- Echo will review claim and approve / deny
If you have any questions or concerns, please reach out to the Customer Service team through email at support@echowater.com or by Calling +1 (855) 737 1114 (ext 1).
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